Privacy Policy
Advantage Plumbing ("we," "us") is a family-owned plumbing company at 880 Mayport Road, Atlantic Beach, FL 32233. This policy explains what information we collect through advantageplumbingfl.com, how we use it, and the choices you have. We keep it simple: we use your information to take care of your plumbing request, and we never sell it.
Information we collect
Information you give us. When you request service, book online, or chat with us on this website, you may give us your name, phone number, email address, service address, and details about your plumbing problem. These forms are provided by Housecall Pro, the scheduling and customer service software we use to run our business.
Information collected automatically. Like most websites, we use Google Analytics to understand how visitors use our site. It uses cookies to collect information such as the pages you visit, how long you stay, the type of device and browser you use, and your general location (city level). This information does not identify you by name.
Content from other services. Some parts of our pages, such as customer reviews, maps, online booking, and chat, are loaded from other companies' services. Those services may set their own cookies and are covered by their own privacy policies.
How we use your information
- To respond to your request, schedule appointments, and provide plumbing service
- To send estimates, invoices, appointment reminders, and updates about your job
- To follow up after a service visit, for example to ask how we did
- To improve our website and understand which services people are looking for
- To meet legal, tax, and accounting requirements
Text messages
If you give us your mobile number, you agree that we may text you about your service request, appointments, and your job. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help.
We do not sell, rent, or share your mobile number or your text-message consent with any third party or affiliate for their marketing or promotional purposes. Text-message opt-in data and consent are never shared with anyone except the service providers that deliver our messages.
How we share information
We do not sell your personal information. We only share it with:
- Service providers that help us run our business, such as Housecall Pro (scheduling, estimates, invoices, and customer messages), Google (analytics and business email), and Cloudflare (website hosting). They may only use your information to provide their services to us.
- When required by law, for example to respond to a court order or to protect the rights and safety of our customers, employees, or the public.
- If our business is sold or reorganized, in which case your information would transfer to the new owner under the same protections.
Cookies and analytics
You can block or delete cookies in your browser settings. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on from Google. Blocking cookies may affect how some parts of the site work, such as online booking.
How long we keep information
We keep customer and job records for as long as needed to provide service, stand behind our work, and meet legal and tax requirements. Then we delete or de-identify them.
How we protect information
We use reputable service providers and reasonable safeguards to protect your information. No method of sending or storing data online is completely secure, but we work to keep your information safe.
Your choices
You can ask us to show you, correct, or delete the personal information we have about you, or to stop contacting you. Just call or email us using the contact details below. We may need to keep some records to meet legal requirements or complete work you requested.
Children
This website is intended for adults arranging plumbing service. We do not knowingly collect information from children under 13.
Links to other websites
Our site links to other websites, such as our review and social media pages. We are not responsible for the privacy practices of those sites.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last updated.
Contact us
Advantage Plumbing
880 Mayport Road, Atlantic Beach, FL 32233
Phone: (904) 247-9848
Email: service@advantageplumbingfl.com